I ended up spending multiple hours online with phone representatives working through various troubleshooting techniques (most of which I had already tried on my own) and could not get the computer to boot normally. I decided it was best to contact apple to see if this issue could be better assisted by them. So again, I went online for some trouble shooting techniques to see if I could solve this issue on my own. So I tried the SMC reset again but this time it did not solve the problem.
Again, this time the force shut down and reboot did not work. About a week ago, I was using the computer as normal, and the same issue happened. I ended up looking up some troubling shooting techniques online and ended up resetting the SMC and it seemed to do the trick. However, after a force shut down and a reboot, this would usually solve the problem.Ī few months back, this issue occurred again and the usual force shut down and reboot did not work this time. While I would be using the computer as normal, the screen would randomly go blue or gray and I would have to force shut down the computer.
I have not had many issues with the computer since I have purchased it except the occasional blue/gray screen issue.
I have an early 2011 Macbook Pro running 10.10.2.
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